Privacy Policy

Effective date: 30/12/2025

Holly Naturopathy is committed to protecting your privacy and handling your personal information in a respectful and transparent way. This Privacy Policy explains how your information is collected, used, stored, and protected in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information Is Collected

When you engage with Holly Naturopathy, the following information may be collected:

  • Personal details (name, date of birth, contact details)

  • Health and medical information relevant to your care

  • Appointment and booking details

  • Payment and billing information

  • Correspondence via email, forms, or messaging

  • Consultation notes and clinical records

2. How Your Information Is Collected

Information is collected when you:

  • Book an appointment

  • Complete intake forms or questionnaires

  • Attend a consultation (in person or via telehealth)

  • Communicate via email, phone, or online platforms

  • Use the website or booking system

3. Use of Artificial Intelligence (AI) Scribing

To support accurate and efficient clinical documentation, Holly Naturopathy uses Heidi AI, an AI-assisted clinical scribing tool, during consultations.

Heidi AI may be used to:

  • Transcribe consultations

  • Assist with generating clinical notes and summaries

Important points:

  • Heidi AI is used only for clinical documentation purposes

  • Audio or text data is processed securely

  • Information is not used for marketing or unrelated purposes

  • Clinical notes are reviewed and approved by the practitioner

Your consent to this process is obtained as part of engaging in care. If you have questions or prefer not to have AI-assisted scribing used, this can be discussed prior to your consultation.

4. How Your Information Is Used

Your information is used to:

  • Provide naturopathic care and support

  • Maintain accurate clinical records

  • Communicate about appointments and treatment plans

  • Process payments and issue invoices

  • Meet legal, regulatory, and professional obligations

5. Disclosure of Information

Your information may be shared:

  • With other healthcare providers only with your consent

  • With practice management or software providers (e.g. booking, telehealth, clinical note systems)

  • Where required by law or to prevent serious risk to health or safety

Your information is never sold or shared for marketing purposes.

6. Data Storage & Security

Reasonable steps are taken to protect your information from misuse, loss, unauthorised access, or disclosure.

Information may be stored:

  • Digitally via secure, password-protected systems

  • On servers managed by reputable third-party providers that comply with privacy and security standards

7. Access & Correction

You may request access to your personal information or request corrections if you believe it is inaccurate or incomplete.

Requests can be made by contacting Holly Naturopathy directly (see contact details below).

8. Website & Cookies

This website may use basic analytics or cookies to improve functionality and user experience. These do not identify you personally.

You may disable cookies in your browser settings if you prefer.

9. Retention of Records

Health records are retained for the period required under Australian law and professional guidelines.

10. Complaints

If you believe your privacy has been breached, please contact Holly Naturopathy directly so the issue can be addressed.

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Contact Details

For privacy-related enquiries, please contact:

Holly Borich
Email: hollynaturopathy@gmail.com
Website: https://hollynaturopathy.com.au

12. Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on the website.